Frequently Asked Questions
Everything you need to know about your Hemline shopping experience.
How long will it take for my Hemline order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for advice.
Do you offer international shipping?
Yes, Hemline ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my Hemline garments?
To ensure the longevity of your pieces, please follow the specific care instructions on the inner garment label. We recommend hand washing or using a delicate cycle for our silk and linen collections.